57vcom Privacy Policy — How We Handle Your Personal Data

This Privacy Policy applies to 57vcom, the online betting and casino platform available at 57vcom.best. 57vcom operates as the data controller for personal information collected from members registered on the platform in the Philippines. When this policy refers to "57vcom", "we", "us", or "our", it means the entity responsible for operating the 57vcom platform and for decisions about how your personal data is handled.

57vcom offers sports betting across PBA, NBA, FIBA, MMA, esports and other competitions, live casino products, and Color Game — all accessible to Philippine-registered members through a single account. The personal data we collect and process relates directly to the operation of these services for each member.

57vcom collects personal data in the categories described below. The specific information collected in each category depends on how you interact with the platform and which products and services you use.

57vcom collects personal data through several channels, all directly related to your use of the platform:

• Directly from you — when you register a 57vcom account, complete identity verification, submit a support request, respond to a promotional communication, or update your account details.
• Automatically through platform use — technical and device data is collected passively as you navigate the 57vcom website, place bets, play casino games, and conduct account transactions. This data is generated by standard web and application logging systems.
• From payment processors — when you deposit or withdraw using GCash, Maya, GrabPay, Coins.ph, bank transfer, or card, the relevant payment processor shares transaction confirmation data with 57vcom to update your account balance and maintain financial records.
• From identity verification providers — where 57vcom uses a third-party provider to assist with document authentication and identity checks, that provider shares the outcome of the verification process with 57vcom.

57vcom does not purchase personal data from data brokers or third-party list providers. All personal data we hold originates from your direct interaction with the 57vcom platform or from service providers engaged specifically to support the operation of your account.

57vcom uses the personal data we collect for the following purposes, all of which are directly connected to operating the platform and serving our members in the Philippines:

• Account creation and management — registering your account, maintaining your member profile, and processing any changes to your account details.
• Identity and age verification — confirming that you meet the eligibility requirements for membership, including minimum age and identity authentication, as required under applicable law and our operating obligations.
• Transaction processing — handling deposits, withdrawals, and account balance management across all supported Philippine payment methods including GCash, Maya, and bank transfers.
• Product delivery — providing sports betting markets, live casino services, Color Game, and all other 57vcom products to your account as a registered member.
• Customer support — responding to your queries, resolving account issues, and delivering the bilingual (English and Filipino) support service that 57vcom provides 24 hours a day.
• Legal and regulatory compliance — meeting anti-money laundering (AML) obligations, filing required reports with relevant authorities, and responding to lawful requests from Philippine regulatory bodies.
• Responsible gaming — monitoring account activity to identify patterns that may indicate harmful gambling behaviour and, where appropriate, initiating contact or applying protective account measures.
• Security and fraud prevention — detecting, investigating, and preventing fraudulent activity, multiple account creation, bonus abuse, and other prohibited conduct as defined in the 57vcom Terms and Conditions.
• Platform improvement — analysing aggregated, anonymised usage patterns to improve the technical performance, product range, and user experience of the 57vcom platform over time.

57vcom processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contract performance — processing your registration data, managing your account, and delivering betting and casino products is necessary for 57vcom to fulfil its obligations to you as a member under the Terms and Conditions.
• Legal obligation — identity verification, AML record-keeping, and regulatory reporting are required by applicable Philippine law regardless of your consent. 57vcom must process this data to operate lawfully.
• Legitimate interests — fraud prevention, security monitoring, and platform improvement are conducted on the basis of 57vcom's legitimate interest in operating a safe and reliable platform. These activities are conducted in a way that is proportionate and does not override your fundamental rights.
• Consent — where 57vcom sends you promotional communications about offers, bonuses, or new products, this is based on your consent at the time of registration or as subsequently updated in your account preferences. You can withdraw this consent at any time.

57vcom does not sell your personal data. We share it only with the categories of third parties listed below, and only to the extent necessary for the stated purpose:

• Payment processors — GCash, Maya, GrabPay, Coins.ph, and banking partners require transactional data to process deposits and withdrawals to and from your 57vcom account.
• Identity verification providers — where a third-party KYC service is used to support document authentication, the documents you submit are processed by that provider under a contractual arrangement with 57vcom that restricts how the provider may use your information.
• Technology and hosting providers — companies that provide infrastructure services for the 57vcom platform may process technical data as part of service delivery. These providers operate under data processing agreements that require them to handle your information only as instructed by 57vcom.
• Regulatory authorities and law enforcement — 57vcom will disclose personal data to relevant Philippine government bodies, regulators, or law enforcement agencies where required to do so by law, court order, or valid regulatory request.
• Anti-fraud and AML networks — where required for the detection of financial crime, limited account and transaction data may be shared with industry anti-fraud systems in accordance with applicable legal obligations.

57vcom retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable Philippine law. The following general principles guide our retention practices:

• Active account data — personal information associated with an active 57vcom account is retained for the duration of your membership and for a reasonable period after account closure to enable dispute resolution and to meet legal obligations.
• Financial transaction records — deposit, withdrawal, and betting transaction records are retained for the period required by applicable AML and financial record-keeping regulations. This is typically a minimum of five years from the date of each transaction.
• Identity verification documents — copies of identity documents submitted for KYC purposes are retained for the period required by applicable law, typically five years following account closure.
• Support communications — records of support interactions are retained for a reasonable period to support quality assurance, dispute resolution, and regulatory obligations.
• Technical logs — server and access logs are retained for a shorter period appropriate to their technical function, typically rolling 90-day periods, unless specific logs are required to be preserved in connection with an active investigation.

When personal data is no longer required and no legal obligation requires its retention, 57vcom deletes or anonymises it in a manner that prevents reconstruction of the original information.

57vcom implements technical and organisational security measures proportionate to the sensitivity of the personal data we process. These include access controls that limit staff access to personal data to those with a legitimate need, encryption of data in transit and at rest where appropriate, regular security reviews of the systems used to process member data, and incident response procedures designed to detect, contain, and report data security events in a timely manner.

No online system can guarantee absolute security against all possible threats. 57vcom does not make any warranty that member data will be immune from all forms of unauthorised access. What we commit to is maintaining industry-standard protections and responding promptly to any security incident that affects member data.

As a member, you also play a role in account security. Use a strong, unique password for your 57vcom account, do not share your login credentials with any other person, and contact 57vcom support immediately if you suspect your account has been accessed without your authorisation. 57vcom will never ask for your password through any communication channel.

The 57vcom website uses cookies and similar technologies to support platform functionality, maintain your session while you are logged in, and collect aggregated analytics data about how the platform is used. The types of cookies 57vcom uses include the following:

• Strictly necessary cookies — required for the platform to function. These enable session management, authentication, and security features. They cannot be disabled without preventing the platform from working correctly.
• Functional cookies — used to remember your preferences, such as language settings, and to personalise certain aspects of your platform experience.
• Analytics cookies — used to collect anonymised or aggregated data about how members navigate the 57vcom platform, which pages are most visited, and how features are used. This data is used to improve the platform and does not identify individual members.

Most modern browsers allow you to manage cookie preferences through the browser settings. Blocking strictly necessary cookies will affect your ability to use the 57vcom platform normally. Blocking analytics or functional cookies will not prevent you from accessing any betting or casino products.

As a 57vcom member in the Philippines, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 57vcom support team through the in-platform channel or at support@57vcom.best. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

The 57vcom platform is not intended for use by anyone below the minimum legal age for online gambling in the Philippines, which is 21 years of age. 57vcom does not knowingly collect personal data from individuals who do not meet this age requirement. Age verification is a mandatory step in the account registration process, and 57vcom may request additional documentary proof of age at any time.

If 57vcom becomes aware that personal data has been collected from an individual who does not meet the age eligibility requirement, the account will be closed immediately, all associated bets and casino plays will be voided, and the deposited funds will be returned subject to any verification requirements. The personal data collected in connection with the ineligible account will be handled in accordance with applicable legal obligations and then deleted.

Parents or guardians in the Philippines who are concerned that a minor may have created a 57vcom account should contact the support team immediately through the official in-platform channel or at support@57vcom.best.

57vcom may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable Philippine law, or improvements to how we communicate our practices to members. When material changes are made, we will notify members through the platform's standard communication channels — which may include an in-account notification or an email to your registered address.

The date at the top of this policy reflects when it was last reviewed. Continued use of 57vcom after a policy update constitutes your acknowledgment of the revised version. If you have concerns about any change to this policy, please contact the support team before continuing to use the platform.

Minor changes — such as clarifications of existing practices, corrections of typographic errors, or formatting updates that do not alter the substance of the policy — may be made without specific notification to members.

For any question, concern, or request related to your personal data and how 57vcom handles it, you can reach the team through the following channels:

When submitting a data rights request, please include your registered 57vcom account email address and a clear description of what you are requesting. We may ask you to verify your identity before processing the request. We aim to respond to all privacy requests within a reasonable timeframe consistent with applicable obligations.